Nitel Remote Front Desk

Would you like to provide 24/7 reception service to your guests?

Nitel state-of-the-art Customer Contact Centers are created to provide sophisticated answering and transferring services for the hospitality industry. Our professional contact centre staff undergo on-going training to insure they are knowledgeable about your business.  Supported by the latest technology with our in-house designed industry specific systems we are ready to perform to the highest standard. By linking your establishment with Nitel you can now provide a 24/7 Front Desk Service for all your guests. When your reception staff finish working for the evening, Nitel operators are ready to take over … and 99% of callers don’t even realize we’re not on-site.

We are there for you 365 nights of the year … weekends and public holidays too.

Our services extend way beyond the telephone…

Our unique Remote Front Desk can service after hours situations including:

·        Late Arrivals

·        New Bookings – 24/7

·        Walk-Ins

·        Lock-outs

·        Answering Guest enquiries

·        Answering & transferring incoming calls to guests

·        Wake up calls

·        Credit card transactions on your behalf

After hours, your business is our business

    … every call counts and 100% satisfaction is our goal

We are confident you’ll find using our after-hours reception service not only highly efficient but extremely cost-effective. Forget about those lengthy fixed term contracts … we don’t need them. Try us and if you feel we don’t measure up you’re free to leave for any reason, anytime.  All we ask is 1 months notice …. No ifs, No buts No maybes!