Best Western Broadbeach Travel Inn Apartments

Attention Hospitality Managers

I am pleased to write this letter of recommendation for Nitel Pty Ltd.

It is a welcome change to deal with a company who complete what they start and demonstrate that nothing is too much trouble. They have always backed up their promises with action and consistently delivered a higher level of service than expected.

We have used Nitel services for a number of years and our dealings with Nitel have always been stress free.

With Nitel our business never shuts down and is ready to welcome guests anytime day or night. While I’m offsite at night they process all guest calls and incoming enquiries promptly and professionally. Nitels ability to sell a booking, process the payment and provide room access has added tens of thousands of dollars in revenues to our business in a single year, performing as well as many of our booking agents. The Nitel service works so efficiently for us I doubt we have missed a late night walk-in booking. Nitels range of services gives me back time and makes us money. I have no hesitation in recommending their services to all managers in the accommodation industry.

Milena Malic
Manager
Tel: 07 5570 1899

Rendezvous Reef Resort Port Douglas QLD

It is my pleasure to provide a testimonial for your company.

Since joining with Nitel a year ago I have been pleasantly surprised how professional the company is to deal with and just how efficient the service is.

At night after our reception closes our business runs very efficiently with Nitel processing ALL incoming calls and guest enquiries, leaving our security/night staff to do what they do best. Nitel staff communicate directly with our night staff when required, however we have found that with the Nitel systems in place the interruptions are minimal.

This setup works extremely well for our business. I doubt that many of our callers or guests even realise that they are dealing with a receptionist off site.

It is very important for our business to be open for guests 24 hours a day, and with Nitel we are.

Daniel Jones
Manager Front Office
Tel: 07 4087 2790

Regis on Castlereagh NSW

It is with much pleasure that I write this recommendation for Nitel both as a company and for the products and services they provide.

As resort operators we first connected up to Nitel whilst managing a large site in Queensland. We found the service to be much more advanced than we expected. We were looking for an answering service but what we got was much more. Nitels development team must work all day just thinking of ways to enhance their service, and they often succeed. We never dreamed that we could open our reception in the morning and find that we had new guests safely and securely processed overnight while we were off site. Nitel did this for us.

When relocating to Sydney there was no decision to make, we had to have Nitel up and running immediately. Richard and his team handled the set-up perfectly and within days we were once again enjoying the benefits of offering a front desk type service to our guests and callers right through the night and all weekend.

I personally recommend all owners and managers in the accommodation industry to consider Nitel as a service provider. The company is extremely professional. Their helpful and respectful approach to all of our guests is what gives us the confidence to effortlessly hand-over our business every evening… we know it is in good hands.

I look forward to a continued business relationship with Richard and his team well into the future.

Michael Owens
Manager
Tel: 02 8217 6200

Summit Apartments Airlie Beach

We truly feel that the Nitel staff are our lifesavers.

We operate a small business and work long hours so without their help we would be lost. It is so nice to have downtime and know that such professional and friendly people are looking after our guests.

The online operating system is very user friendly and allows the Nitel staff to handle the majority of guest enquiries with property specific instructions. On the rare occasions that Nitel need to call us after hours to handle a more complex problem it amazes me how they still manage to be so friendly at 3 in the morning.

It is an absolute pleasure to work with the Nitel team and I would highly recommend their services. They give a quality of life that we would not be able to achieve without them.

Amie Mckay & Scott Sydes
General Managers
Tel: 07 4946 3400

Aruba Sands Resort Broadbeach QLD

We've had Nitel connected for many years. Their after hours service is so reliable and cost effective that I can't imagine running this type of business without them.

Barbara & Bruce Keane
Tel: 07 5538 8155