The Solution You’ve Been Looking For
Whatever your accommodation type – whether you have a holiday park, resort, residential building or manage multiple units or sites and anything in between – we can tailor a solution for you and your team.
- Cost effective
- Support for you and your team
- Real operators ready to handle your calls
- Always evolving with your business
Are ready to make a positive change for you and your team?
More Than Just an Answering Service
Nitel do a lot more than just answer your calls and pass on a message. Our experienced Remote Reception team can handle but not limited to:
- Late Arrivals
- Pre Authorisations
- ID Verification
- Reservations
- After Hours Bookings
- Lockouts
- General Enquiries
Trusted Nationwide
Based on the Gold Coast, Nitel has been the trusted after-hours partner for hospitality businesses across Australia for over two decades. From boutique properties to large accommodation groups, our clients trust us to represent their brand with the same care and professionalism they would themselves.
Gold Coast based. Nationally serviced.
How It Works
Your guests call. We answer as your front desk.
We handle late arrivals, all enquiries, payments, reservations and escalate issues when needed. Supported by our Manager Portal which you tailor to your needs.
It’s not just after-hours cover. It’s genuine hospitality, delivered.
Frequent Questions
What is Nitel?
Nitel is a national specialist after-hours customer contact centre for the hospitality industry. Based on the Gold Coast, we provide professional reception and guest services for accommodation businesses across Australia. We handle calls, enquiries, and reservations during your unstaffed hours as a seamless extension of your front desk.
How is Nitel different from a standard answering service?
Unlike a generic answering service, Nitel is purpose-built for hospitality. Our team are trained in hotel and accommodation operations, understand industry-specific software and handle calls with the same professionalism your guests would expect from your own staff. It’s a fully managed contact centre experience, not just a message-taking service.
What hours does Nitel operate?
Nitel operates during your unstaffed hours, covering your property when your own team isn’t available. This is typically overnight, early mornings, and during other gap periods. Coverage is tailored to your business needs.
What types of hospitality businesses does Nitel service?
Nitel works with a broad range of accommodation and hospitality businesses including hotels, motels, resorts, holiday parks, serviced apartments, and boutique properties. We service clients nationally across Australia.
Is Nitel only available in Queensland or the Gold Coast?
While Nitel is based on the Gold Coast in Queensland, we provide after-hours reception and contact centre services to hospitality businesses throughout Australia and New Zealand. Location is no barrier as our service is fully remote and available to any client that has telecommunication services such as land lines, cloud services or mobile.
How long has Nitel been operating?
Nitel has over 20 years of experience in the hospitality contact centre industry. That depth of experience means our team understands the nuances of guest communication, property management systems, and the expectations of accommodation operators.
Does Nitel integrate with property management systems (PMS)?
Yes. Nitel offers PBX–PMS and front office system (FOS) integration, allowing our team to work directly within your existing system This ensures a smooth, consistent experience for both your guests and your operations team. Our IT team is inhouse and all developments are carried out by our own staff.
Are there lock-in contracts with Nitel?
No. Nitel operates without lock-in contracts, giving hospitality businesses the flexibility to use our services with confidence and without long-term commitment risk.
Can I monitor calls and activity through Nitel?
Yes. Nitel provides access to a dedicated Client Portal where you can stay across your site’s activity, review call logs, and remain informed — without needing to be on-call yourself.
How do I get started with Nitel's after-hours service?
Getting started is straightforward. Contact Nitel on 07 5559 3000 or reach out via the website to discuss your property’s needs. There’s no lock-in contract, and Nitel provides free use of all software modules as part of the service. Our technical staff are all experienced in both carrier, IT and PBX technology and can provide technical advice in both connection to our services and for any issues that you may encounter on site from time to time.
