“Best service ever!!!

I have been using Nitel for the past 7 years and would not be able to successfully run this business without them.

This service gives me the freedom and confidence to leave the office at the end of the day and know that any issues that may come up that I will be advised right away.

It allows me to be assured that any afterhours arrivals will be checked in no matter what time they arrive.

The staff are always polite and understanding, I have never had anything but positive feedback from my guests who have found the service seamless and easy to use.

I would recommend that if you have a hotel/motel, get Nitel to do all the afterhours work for you.

Best Money I have ever spent.”

Roy | Owner/Manager
Mid City Luxury Suites

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“I am delighted to share my experience with Nitel After Hours Services, particularly for our Highfields Motel. Since implementing their services, our motel business has seen a remarkable increase in efficiency and customer satisfaction.

One of the standout features is the smooth after-hours check-in process facilitated by Nitel. Guests can seamlessly access our accommodations at any time, contributing to an enhanced overall guest experience. The convenience is further complemented by the professional team at Nitel who ensures that every single call is promptly attended to.

An aspect that significantly impressed us is the payment collection handled on our behalf by Nitel. This not only streamlines our financial processes but also instills confidence in our guests, knowing that transactions are secure and well-managed.

The team at Nitel has consistently displayed a high level of professionalism. Their attention to detail in managing messages and ensuring a smooth check-in process reflects their commitment to providing top-notch service. The professionalism of the team not only elevates our guest experience but also saves us substantially in wages that would otherwise be allocated to after-hours staff.”

Raj Tandon

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“Port Stephens Holiday Parks have been using the after-hours services of Nitel for over 5 years. We have found the service to be of great benefit to our guests as well as our staff. Nitel have taken the pressure of after-hours staff to allow them a better work / life balance.

Nitel staff are always friendly and helpful no matter the situation. Using Nitel’s after-hours service has been a huge improvement to our 5 businesses.”

Taryn Ritchie | Holiday Parks Commercial Business Manager
Port Stephens Beachside Holiday Parks

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“I’ve been a loyal customer of Nitel since early 2009. Nitel have been a solid backbone of my operations in all properties and locations, albeit in Echuca Victoria or on the Gold Coast in QLD. Nitel gives my managers the freedom and flexibility to enjoy life whilst being in an onsite role.

The team have always been a pleasure to work with, they take the time to get to know each property and with Nitel portal which seamlessly links to our booking system, they have all the info about in house guests as well as arrivals they require to smoothly operate remotely.”

 

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“What a wonderful acquisition Nitel has been for our business. With the resort industry operating 24/7 it is very difficult to deal with late night issues cost effectively.

Nitel has absorbed 80% of our late-night calls for simple questions. The financial cost is minimal compared to the challenges of having staff to monitor phones through the night.”

Brendan Long | Retreat Manager
O’Reillys Rainforest Retreat

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